If you bought tickets
Use the booking link in your confirmation email. Open the refund action and request the secure email link. Follow that link to explain your request. If you cannot find the confirmation, use Find my tickets.
For questions about the event, contact the organiser using the details on the event page. For a booking or access problem, contact StandWith with your order reference. Do not send card details or a full QR token.
If you organise the event
Open the event’s orders, find the order and use its refund-request action. StandWith reviews requests and handles approved card refunds. The current product supports full-order refunds, not partial self-service refunds.
Submitting a request does not mean a refund has completed. Check the recorded status and any follow-up rather than promising a completion time to the buyer.
Current payment availability
Paid checkout is currently in test mode. Test refunds do not move real money.
This article explains the product steps. It is not a new refund policy or a statement about anyone’s legal rights. See the terms and contact us about a particular order.